SUPPORT
Still not sure? Call us at 1-877-409-6810 or 705-728-4062 and we'll be happy to walk you through the order process and answer any questions you have regarding your next order.
What if I don't have artwork?
If you don't have artwork, it's not a problem. Sketch out or send us a file describing what you're looking for and we'll help you out. We will do simple typesetting of your name and message at no charge! If we need to recreate your art, the charge is typically $75 per hour.
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What if I want a specific color match imprinted?
Many of our decoration methods allow for the opportunity to closely match the imprint colour to a specific requirement. Customers who require specific colour matching should provide us with "PMS" colour numbers where applicable. PMS stands for Pantone Matching System ®. We have an online pantone color chart that you can use to compare colors relative to themselves. Be aware that all monitors are different and the color you see on the screen will surely be different when viewed in person. Where PMS matching is available, there is typically a $40-$50 charge per colour for this service as inks need to be carefully blended to achieve a close match to your colour. In rare cases, this charge may be greater. This charge is also applicable on reorders. If your logo is to be embroidered, we will select a thread which most closely matches your PMS color and you will have the opportunity to see this choice when you approve your "sew-out."
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What graphic file type should I send you?
Acceptable Files in either Mac or PC Formats
Art files can be created in Adobe Illustrator, Photoshop, or Coral Draw 12. Files from other programs may be acceptable if they can be saved as an EPS. All files must be saved as EPS and all text converted to outline. EPS format files provide superior reproduction quality allowing images to be resized with no loss of sharpness or detail.
Artwork with Text
We recommend that all text be converted to outlines when possible. Please note that the smallest text size that can be imprinted is typically around 6-8 pt. with some exceptions, for embroidery letter should be non-serif and at least 3/16" to 1/4" in height. It is often necessary to modify or drop text entirely for small imprint areas.
Single Color Artwork
We prefer Adobe Illustrator or Coral Draw files, however we can use .jpg or .tiff files if their resolution is 600 dpi (dots per inch) or higher at the size of the imprint area. The logo should be in black on a white background. Web /images are 72 dpi and are not acceptable. If your item is to be embroidered, we can use a web graphic.
If you have any other questions, feel free to contact us and we'll walk you through it. Remember, it might be a bit of a hassle now, but once we have it on file, you'll never have to deal with it again.
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Samples - Purchase with Confidence
We are happy to offer you samples to help you with your purchase decision. In many cases, samples are provided to our registered, qualified customers at no cost. Some samples are available only by purchase. In some cases, customers will be responsible for shipping charges and returning the samples. Due to occasional misuse of our sample policy, we reserve the right to refuse free samples to any party at our discretion.
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Artwork Proof with Every Order
Our customers receive an electronic artwork proof with every order, and we even make recommendations if you would like assistance. These proofs can be emailed or faxed to your for your review and approval, and are typically sent at the same time as your Order Confirmation.
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Pre-production Proofs
On most items we can produce a pre-production sample of your item with your imprint prior to running your entire order. We recommend this on all orders where time permits. Pre-production proofs typically incur an additional charge that varies with individual items, but in many cases is approx. $50.00, plus the price of the item, screens and setups and can add up to 10 days to the order process as the factory needs to set up to run just one item. Please let your us know if you would like a Pre-production proof.
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First Time Orders
First-time orders from Your Corporate Store require prepayment in full. We recommend the use of a credit card to facilitate rapid fulfillment of your order, but you may also use a company check, money order, or even cash if you choose. Please be aware that forms of payment that require funds to clear into our account can delay your order. We will not ship orders until our bank has cleared your funds.
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Credit Cards
The majority of our customers prefer to pay for their orders by credit card. Your Corporate Store accepts Visa and MasterCard. We do not recommend submitting your credit card information via email, you can call in or fax your card information to us. .
When paying by credit card, you will be charged 100% of the amount stated on your Order Acknowledgment upon approval. This secures the merchandise and puts the order into production to be customized. Should any overruns or underruns be applicable, we will typically charge or credit your card within 7 business days of order shipment.
Information regarding account number and expiration dates as well as authorized signatures will be held entirely confidential by Your Corporate Store.
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Company Cheque
Customers may pay by company check. For new accounts, we require that the funds clear our bank in order for us to ship your product. If time is of the essence we strongly recommend using a credit card.
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Corporate Accounts
We will be happy to set up a corporate account. Please call download a credit application form and submit it by fax. Credit reviews typically takes 5 days and production will not begin on orders until the review process is complete. If your order is urgent, please use a credit card or call us to make other arrangements.
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Check Returns
In all cases where we have a check returned for insufficient Funds we will assess a $75.00 fee.
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Shipping Delays
Customer agrees that it will not hold Your Corporate Store accountable for delays in delivery caused by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Your Corporate Store be liable for any consequential or special damages arising from any delay in delivery.
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Transfer of Ownership of Merchandise
All goods become your property at the time they are accepted by the carrier.
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Cancellations and Alterations to Existing Orders
Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. Your Corporate Store will make every effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, there will be a minimum charge of $75.00 to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.
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Claims, Adjustments and Returns
If you have any problems with your order please contact customer service at 1-877-409-6810 or 705-728-4062 within 15 days of receipt. We advise opening your merchandise to review its quality if you do not intend to use it right away. After this time we may not be unable to go back to our suppliers for credit. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address.
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Overages and Shortages
We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.
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Unit pricing on this website
While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to change prices on the site at anytime. If a site price is incorrect on an item that you ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.
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Do you have a questions? Or an idea on how we can serve you better? We would like to hear from you.
Simply fill out this short form below and we will be in touch.
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